Customer Success Manager - Remote

Overview

Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.

In Short

• Serve as the primary point of contact for assigned customer accounts.
• Conduct regular check-in calls and emails to assess customer sentiment.
• Track onboarding milestones and monitor platform adoption.
• Triage and coordinate resolution of customer-reported issues.
• Document all customer interactions and maintain account history.
• Collect and relay customer feedback to the Product Management team.
• Proactively inform customers about new platform functionalities.
• Build and maintain trusted advisory relationships with stakeholders.
• Understand cybersecurity principles and adapt messaging accordingly.
• Possess strong active listening and empathy skills.

Requirements

• 2+ years of work experience in a related area.
• Understanding of cybersecurity principles.
• Strong communication skills.
• Ability to build relationships and establish trust.
• Active listening and empathy skills.
• Ability to learn and master Syteca’s features quickly.
• Upper-Intermediate English level or higher.

Benefits

• Remote/hybrid work according to your needs.
• Flexible working hours.
• 20 working days of paid annual leave and paid sick leaves.
• Necessary equipment provided: laptop, monitor, additional accessories.
• Career advancement and professional growth opportunities.
• Personalized learning approach, including mentoring and internal courses.
• Regular development sessions with experienced team members.
• Medical insurance and compensation for sports.
• Mental health support and other corporate bonuses.
• Celebration and payment for all National Holidays.