Customer Success Manager - Remote

Overview

As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.

In Short

• Guide new customers through the onboarding process.
• Deliver engaging training sessions on software use.
• Create and maintain user-friendly documentation.
• Serve as the primary point of contact for customer inquiries.
• Build and maintain strong client relationships.
• Collaborate with sales, product, and technical teams.
• Take ownership of projects and see them through.
• Work individually and as part of a team.
• Proactively help customers succeed.
• Participate in miscellaneous projects as needed.

Requirements

• Proven experience in a customer-facing role.
• Industry knowledge of the retail energy sector preferred.
• Familiarity with Zendesk or similar software is a plus.
• Strong written and verbal communication skills.
• Self-starter with a strong work ethic.
• Team player mentality with the ability to gel with an established team.
• Passion for helping customers succeed.

Benefits

• Work from your home office.
• Health Insurance - premium paid 100% for employee.
• Paid Time Off - 3 weeks + company holidays.
• End of year performance-based bonus.
• Dynamic and collaborative work environment.
• Opportunities for growth and professional development.
• Culture that celebrates progress and success.
• Chance to be part of a mission-driven company.