Customer Success Manager - Remote

Overview

At Axur, innovation is in our DNA. We're on a mission to make the internet safer by delivering external cybersecurity solutions to clients around the world. Our culture values autonomy, customer focus, and smart results within a flexible, collaborative environment.

In Short

• Managing the full customer lifecycle for a portfolio of Middle Accounts.
• Leading renewal, upsell, and expansion cycles.
• Running strategic customer meetings and Executive Business Reviews (EBRs).
• Building personalized Success Plans to increase product adoption.
• Acting as the main point of contact for critical accounts.
• Collaborating with internal teams to resolve complex issues.
• Translating customer feedback into product and process improvements.
• Executing initiatives to increase engagement with key platform features.

Requirements

• Proactive, strategic, and results-driven mindset.
• Strong relationship and negotiation skills.
• Experience in customer success management.
• Ability to monitor health metrics and identify risks.
• Excellent communication skills.
• Experience in managing customer accounts.

Benefits

• Fully remote position.
• Flexible work environment.
• Inclusive selection process.
• Opportunity to work in a mission-driven company.