Customer Success Manager - Remote

Overview

The Customer Success Manager will manage a portfolio of complex clients, ensuring their success and satisfaction while building strong relationships to scale accounts.

In Short

• Manages a portfolio of complex clients, handling contract renewals and account growth.
• Builds strong relationships with decision-makers.
• Mentors and supports team members.
• Ensures customers get the most value from solutions.
• Partners closely with customers to understand their needs.
• Provides expert support and advice about products.
• Collaborates to ensure clients renew with appropriate pricing.
• Tracks performance and updates as required.
• Generates referral leads through relationship building.
• Executes a strategic plan to expand the customer base.

Requirements

• Strong communication skills.
• 3 years of sales experience.
• Experience in strategic and networking roles.
• Familiarity with Salesforce CRM and GainSight.
• Experience in consultative/solution selling.
• Ability to coach and support team members.
• Curiosity and a strong sense of accountability.

Benefits

• Remote-first culture that empowers you to work flexibly.
• Health and wellness programs.
• Generous time off policy.
• Education reimbursement programs.
• Retirement plan with match.
• Paid volunteer time.
• Access to mental health platforms.