Customer Success Manager - Remote

Overview

As a Customer Success Manager at Weflow, you will partner with late-stage prospects and existing customers to drive transformative adoption of AI across their Sales organisations.

In Short

• Ensure fast time-to-value and strong product adoption for customers.
• Act as a strategic advisor to Sales, RevOps, and Revenue Leadership teams.
• Bridge technical Salesforce implementation with strategic RevOps objectives.
• Develop a deep understanding of customers’ RevOps tool stack and challenges.
• Guide customers in optimising their Weflow AI setup.
• Identify expansion opportunities to maximise account growth.
• Lead efficient onboarding balancing RevOps priorities with Salesforce requirements.
• Manage support tickets while maintaining feedback loops with Product and Engineering.
• Collaborate with the Head of Customer Success to design scalable processes.

Requirements

• 3+ years of experience in Customer Success, Sales, or related fields.
• Ownership of revenue and customer performance metrics.
• Exceptional communication and stakeholder management skills.
• Ability to implement AI solutions for process optimisation.
• Data-driven mindset with actionable strategy translation skills.
• Strong collaboration skills with Sales, Product, and Marketing.
• Technical acumen with Salesforce experience is a plus.
• Experience in Revenue Operations or as a Salesforce Administrator is a plus.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive compensation with performance-based incentives.
• Opportunity to work with experienced RevOps and GTM leaders.
• Fast career trajectory in a high-growth startup.
• High-impact role in a customer-driven culture.
• Flexible PTO.
• Regular in-person offsites in great locations.
• World-class GTM team and top-tier remote culture.