Manager, Customer Success - Remote

Overview

Ready to make a real impact on global health and wellness care? Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform. We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers.

In Short

• Develop and implement end-to-end digital and one-to-many programs for customers.
• Create and execute a cohesive strategy with tangible goals to drive adoption, retention, and expansion.
• Provide thought leadership as we evolve our Customer Success vision.
• Collaborate with leaders across Support, Product, and Marketing.
• Champion a test-and-learn culture for continuous improvement.
• Build and maintain connections with key customer stakeholders.
• Coach and develop the team, fostering an inclusive culture.

Requirements

• 5+ years of experience in customer success in a high growth SaaS environment.
• 3+ years leading a customer success team.
• Proven ability to build digital success motions with a focus on execution.
• Strong communication and collaboration skills.
• Experience with modern tech stacks including BI analytics tools, Jira, Zendesk, etc.
• Analytical, curious, and adaptable mindset.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401K matching.
• Unlimited vacation policy.
• Annual health and wellness allowance.
• Annual learning and development allowance.
• Home office allowance to set up a productive workspace.
• Regular team events and gatherings for connection.