Technology Analyst - Operations - Remote

Overview

As a Technology Analyst - Operations at Turnitin, you will play a pivotal role in enhancing Engineering Operations within a large-scale SaaS environment, focusing on operational excellence and collaboration with various teams.

In Short

• Work in a remote-first culture at Turnitin, an innovative company in global education.
• Help shape and mature Engineering Operations by solving complex operational problems.
• Partner with Engineering, DevOps, Product, and Support teams to improve service reliability.
• Build dashboards and enhance application health visibility.
• Define and improve operational processes like Incident and Change Management.
• Connect systems and improve operational visibility across the organization.
• Utilize modern operational tooling and emerging technologies.
• Influence operational strategy and improve platform reliability.
• Engage in a culture that values collaboration and integrity.
• No specific degree required; practical experience is valued.

Requirements

• Experience in Engineering Operations, Site Reliability Engineering, or Technical Operations.
• Familiarity with tools like Jira Service Management, Grafana, and CloudWatch.
• Knowledge of Incident, Problem, and Change Management processes.
• Skills in SQL and operational data analysis.
• Experience with AWS or other cloud platforms.
• Ability to create data visualizations and dashboards.
• Experience with AI tooling and automation.
• Familiarity with the Atlassian ecosystem.
• Strong communication skills across technical and non-technical audiences.
• Ability to create structure in ambiguous environments.

Benefits

• Remote-first culture with flexible working arrangements.
• Comprehensive health and wellness programs.
• Generous time off and self-care days.
• Paid volunteer time and charitable contribution match.
• Access to mental health platforms.
• Retirement plan with matching contributions.
• Education reimbursement opportunities.
• Opportunity to influence operational strategy and practices.
• Collaborative and inclusive work environment.
• Support for professional growth and learning.