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Technology Analyst - Operations - Remote

Posted 4 hours ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

As a Technology Analyst - Operations at Turnitin, you will play a pivotal role in enhancing Engineering Operations within a large-scale SaaS environment, focusing on operational excellence and collaboration with various teams.

In Short

  • Work in a remote-first culture at Turnitin, an innovative company in global education.
  • Help shape and mature Engineering Operations by solving complex operational problems.
  • Partner with Engineering, DevOps, Product, and Support teams to improve service reliability.
  • Build dashboards and enhance application health visibility.
  • Define and improve operational processes like Incident and Change Management.
  • Connect systems and improve operational visibility across the organization.
  • Utilize modern operational tooling and emerging technologies.
  • Influence operational strategy and improve platform reliability.
  • Engage in a culture that values collaboration and integrity.
  • No specific degree required; practical experience is valued.

Requirements

  • Experience in Engineering Operations, Site Reliability Engineering, or Technical Operations.
  • Familiarity with tools like Jira Service Management, Grafana, and CloudWatch.
  • Knowledge of Incident, Problem, and Change Management processes.
  • Skills in SQL and operational data analysis.
  • Experience with AWS or other cloud platforms.
  • Ability to create data visualizations and dashboards.
  • Experience with AI tooling and automation.
  • Familiarity with the Atlassian ecosystem.
  • Strong communication skills across technical and non-technical audiences.
  • Ability to create structure in ambiguous environments.

Benefits

  • Remote-first culture with flexible working arrangements.
  • Comprehensive health and wellness programs.
  • Generous time off and self-care days.
  • Paid volunteer time and charitable contribution match.
  • Access to mental health platforms.
  • Retirement plan with matching contributions.
  • Education reimbursement opportunities.
  • Opportunity to influence operational strategy and practices.
  • Collaborative and inclusive work environment.
  • Support for professional growth and learning.
Turnitin logo

Turnitin

Turnitin, LLC is a leading educational technology company that specializes in academic integrity and plagiarism detection solutions. Founded in 1998, Turnitin provides tools and services that help educators and students improve writing skills, ensure originality, and foster a culture of academic honesty. The company's innovative software is widely used by educational institutions around the world to enhance learning outcomes and maintain the integrity of academic work.

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