Customer Success Manager - Remote

Overview

N2JSoft is a B2B SaaS fintech specializing in the digitalization of HR and financial processes. With over 20,000 clients and 1 million users in 86 countries, our solutions N2F and Keeple are leading references in the French market.

In Short

• Consult and assist companies in implementing and using our N2F software.
• Ensure customer satisfaction.
• Analyze client needs and configure the solution accordingly.
• Train clients' accounting and administrative teams.
• Provide level 2 customer support via phone and ticketing tool.
• Document client requests and share issues with the team.
• Manage multiple projects simultaneously.
• Work in a dynamic and growing company.
• Contribute directly to simplifying clients' professional expenses.
• Participate in a strategic role within the company.

Requirements

• Education level Bac+2 to Bac+5.
• Motivation, rigor, and ability to learn are prioritized.
• Dynamic personality with natural charisma.
• Ability to learn quickly and possess good interpersonal skills.
• Organized and able to manage multiple projects.
• Experience with software such as EBP, Sage, Cegid, SAP is a plus.
• Experience in a consulting role or as a software referent is a plus.
• Experience in an accounting firm is a plus.
• Experience in IT project implementation is a plus.

Benefits

• Opportunity to join a growing company.
• Varied position with different projects and clients.
• Direct contribution to client satisfaction.
• Strategic role where ideas are valued.
• Dynamic team atmosphere.
• Vacation bonus and holiday gift vouchers.
• School vouchers for employees with children.
• Cultural vouchers.
• Music courses offered.
• Events throughout the year.