Customer Success Manager - Remote

Overview

As a Customer Success Manager at ON24, you will be responsible for managing the relationship between ON24 and subscribing customers, ensuring successful adoption of the ON24 solution through effective enablement.

In Short

• Act as a trusted advisor to customers to drive product adoption.
• Conduct frequent reviews to determine customer satisfaction and drive KPIs.
• Maintain customer engagement levels and provide solutions for success.
• Ensure successful execution of all client engagements.
• Meet project timelines and exceed client expectations.
• Collaborate with onboarding teams to help new customers reach key milestones.
• Assist with contract renewals and identify risks.
• Work closely with cross-functional teams to improve operational processes.
• Document all communication accurately and timely.
• Provide ongoing guidance and access to supporting tools.

Requirements

• At least 2 years of experience in Customer Success Management.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to work effectively with all organizational levels.
• Professional experience with Microsoft Office and Salesforce.
• Excellent organizational and communication skills.
• Integrity, creativity, and achievement-oriented mindset.
• Proven ability to build strong customer relationships.

Benefits

• Health benefits including medical, dental, and vision plans.
• Unlimited PTO policy and wellness days.
• 11 paid company holidays plus floating holidays.
• Employee Stock Purchase Plan.
• 401K Plan with employer match.
• Reimbursements for home office expenses.
• Fitness and wellness perks.