Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 2 hours ago
Customer Service
Full Time
Worldwide

Overview

We are looking for a person to help us improve our customer satisfaction, generating a real transformation in our product and processes. The ideal candidate would be an advocate for our clients who likes to build relationships, understands their requirements and solve their problems.

In Short

  • Onboard new clients
  • Provide 1:1 online demos, client training and webinars
  • Manage sales opportunities
  • Build relationships with clients to deeply understand their needs
  • Supervise the support process and quality
  • Supervise the onboarding process
  • Lead help and training content creation
  • Define quality processes to improve customer satisfaction
  • Present Customer Retention KPI
  • Collaborate with Product Marketing bringing customer insights

Requirements

  • English level: Bilingual
  • At least 3 years of experience as CSM or a related position
  • At least 3 years of experience working in SaaS
  • At least 6 years of related work experience
  • Excellent presentation skills
  • Highly organized

Benefits

  • Remote
  • Full-time
  • USD payment
  • Co-working space available
  • Hired under US contract
  • Meals / Courses / Gym
  • Healthy work environment
TrackingTime logo

TrackingTime

TrackingTime is a leading SaaS platform specializing in time tracking and productivity software, primarily serving clients in Latin America and around the globe. The company is dedicated to helping businesses, from freelancers to world-class brands, optimize their productivity and streamline workflows. With a fully remote team based in Argentina and incorporated in the USA, TrackingTime focuses on innovative growth strategies and cross-functional collaboration to enhance user engagement and drive product adoption.

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