Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted Yesterday
Sales / Business
Full Time
USA

Overview

OpenRouter is the unified interface for the world’s most powerful LLMs. We don't just provide API access; we provide the infrastructure that allows AI-native companies to scale, optimize, and innovate.

We are looking for a Customer Success Manager who lives at the intersection of AI strategy, customer outcomes and commercial growth. You aren't here to just "check in" on customers—you are here to own the revenue lifecycle, own and drive massive inference outcomes, and ensure our customers are building the future of AI on the most efficient stack possible.

In Short

  • Own a portfolio of hyper-growth, Enterprise accounts.
  • Drive adoption, unlock outcomes and value, and lead inference growth.
  • Translate customer use cases into actionable playbooks.
  • Take accountability for Gross Retention and Net Retention (NRR).
  • Lead commercial conversations and identify/close opportunities.
  • Present ROI analyses and dive into API documentation.
  • Define and track
OpenRouter logo

OpenRouter

OpenRouter is the world's largest marketplace for large language models (LLMs), rapidly expanding to cater to the needs of developers, enterprises, and AI enthusiasts. The company prides itself on a small, highly technical team that emphasizes collaboration and autonomy, focusing on delivering high-quality software and exceptional user experiences. OpenRouter operates in a fast-paced environment, leveraging cutting-edge technology to build a robust AI infrastructure. The company values innovation and excellence, offering opportunities for growth and leadership within a talented team.

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