Customer Success Manager - Remote

Overview

We are looking for a motivated and customer-focused Customer Success Manager to join our growing team. In this role, you will support customers throughout their journey, from onboarding to renewal, ensuring they achieve their goals and get maximum value from our product.

In Short

• Onboard new customers and guide them through strategic planning, goal-setting, and adoption
• Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner
• Monitor customer health metrics and proactively identify at-risk accounts
• Conduct regular check-ins and business reviews with customers
• Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback
• Track and document customer interactions in HubSpot
• Work toward retention and expansion targets within your book of business

Requirements

• 0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plus
• Strong written and verbal communication skills
• Empathetic, problem-solving mindset with a passion for helping customers succeed
• Ability to manage multiple accounts and prioritize tasks effectively
• Familiarity with HubSpot or similar CRM and basic data/reporting concepts is a plus

Benefits

• Mentorship and professional development opportunities
• A collaborative, customer-first culture