Customer Success Manager - Remote

Overview

As a Customer Success Manager at AltoVita, you will play a vital role in managing accommodation requests and providing personalized housing options for corporate clients, all while working in a fast-paced, fully remote environment.

In Short

• Manage incoming accommodation requests for corporate clients.
• Provide timely solutions to complex client needs.
• Build relationships with relocation management partners.
• Support reporting on conversion figures and identify improvement opportunities.
• Engage with hospitality partners and participate in supplier meetings.
• Participate in property inspections to understand quality.
• Identify market gaps and collaborate with the Hospitality Growth team.
• Contribute to product development for hospitality operators.
• Assist in optimizing Customer Success technology.
• Work in a fully remote team with regular touch-points.

Requirements

• 3-5+ years of experience in hotel reservations or corporate housing.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving skills.
• Self-motivated and results-driven.
• Occasional weekend on-call rotation.
• US based - West Coast preferable.

Benefits

• Incredible opportunities for growth and career advancement.
• A fully-remote working environment.
• Wellness benefits and budget.
• Work-from-home allowance.
• A generous vacation package.