Customer Success Coordinator - Housing Association EMEA - Remote

Overview

As a Customer Success Coordinator at AltoVita, you will manage high-volume housing association requests, providing tailored housing options and support to clients in a fully remote environment.

In Short

• Manage incoming accommodation requests for Housing Associations.
• Provide personalized housing options using AltoVita's software.
• Respond to client inquiries and offer timely recommendations.
• Coordinate guest arrivals and check-in instructions.
• Liaise with suppliers and housing associations for escalations.
• Build relationships with Housing Association employees.
• Support reporting on conversion figures and improvement opportunities.
• Participate in property inspections and supplier meetings.
• Contribute to product development for hospitality operators.
• Assist in optimizing AltoVita's Customer Success technology.

Requirements

• 2+ years of experience in corporate housing or global mobility.
• 1+ year working on housing association requests (not mandatory).
• Ability to work well under pressure.
• Strong problem-solving skills.
• Self-motivated and results-driven.
• Comfortable in a fast-paced environment.
• Weekend cover required on a rota basis.

Benefits

• Fully remote working environment.
• Wellness benefits and budget for gym memberships, mindfulness apps, etc.
• Work-from-home allowance for office setup.
• Generous vacation package.
• Opportunities for growth and career advancement.