Customer Success Coordinator - Remote

Overview

The Customer Success Coordinator will be the front-line of our brand experience, working closely with subscribers to assist them with their website setup and ensuring clear communication and relationship building.

In Short

• Work with FMG's subscribers on website setup.
• Engage in clear communication via phone, email, and video.
• Manage multiple projects simultaneously with organizational skills.
• Utilize a proprietary content management system (CMS).
• Document interactions in Hubspot CRM.
• Collaborate with various departments to achieve goals.
• Maintain a professional approach with diverse subscribers.
• Adapt communication style to subscriber needs.
• Ensure timely completion of projects.
• Work in a distraction-free environment with required internet speed.

Requirements

• Prior Customer Service or Support experience.
• Excellent time management skills.
• Strong professional communication skills.
• Highly organized with a self-driven attitude.
• An eye for design.
• Experience in project management is preferred.
• Interest in HTML and CSS is a plus.

Benefits

• Generous paid holiday schedule.
• Comprehensive paid time off policies.
• Robust insurance plan including medical, dental, and vision.
• Matching 401(k) with immediate full vesting.
• Employee events and fun activities.
• On Demand Pay options available.
• Internet and gym reimbursement.
• Work computer equipment provided.