Customer Success Coordinator - Remote

Overview

As a Customer Success Coordinator at Toma, you will play a vital role in ensuring a smooth and successful experience for our automotive dealership customers. You will be responsible for coordinating onboarding activities, providing initial support, and proactively engaging with customers to drive product adoption and satisfaction.

In Short

• Coordinate and guide new customers through the initial setup and training process.
• Monitor the support queue and respond to basic customer inquiries.
• Proactively engage with customers to check on their progress and offer assistance.
• Identify opportunities to improve onboarding and support processes.
• Create and maintain support documentation and FAQs.
• Track customer progress and ensure timely completion of onboarding tasks.
• Gather customer feedback for product development.
• Contribute to best practices for Customer Success.
• Document processes for consistency and efficiency.
• Assist in increasing product adoption and engagement.

Requirements

• 2+ years of experience in Customer Success or customer support in a SaaS environment.
• Strong problem-solving abilities and attention to detail.
• Ability to learn quickly and adapt to changing priorities.
• Familiarity with AI prompting and LLM functionality.
• Experience with CRM systems and Customer Success platforms is a plus.

Benefits

• Significant opportunities to specialize in onboarding or support process optimization.
• Potential to advance into roles with greater responsibility.