Customer Success Coordinator - Remote

Overview

As a Customer Success Coordinator supporting our Account Executives and Calibration Lab, you will be a key contributor to our sales team's success. You will collaborate closely with Account Executives and the lab to drive revenue growth by managing customer relationships, ensuring customer satisfaction, and facilitating the sales process.

In Short

• Build and maintain strong, long-lasting relationships with customers.
• Assist in the onboarding process, ensuring a smooth transition for customers.
• Work with Account Executives to educate customers on product/service features and benefits.
• Assist Account Executives in managing customer accounts, ensuring their needs are met.
• Serve as a point of contact for customers, addressing inquiries and issues promptly.
• Gather customer feedback and relay it to relevant teams for product improvements.
• Advocate for customer needs within the organization.
• Proactively reach out to customers to ensure their needs are met and expectations are exceeded.
• Analyze customer data and feedback to identify trends and opportunities to enhance customer success and sales efforts.
• Develop and deliver training materials and resources to help with customer success training.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in customer success, account management, or a related role.
• Strong communication and interpersonal skills.
• Analytical mindset with problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM software and relevant sales tools.
• Customer-centric mindset with a dedication to delivering outstanding customer experiences.
• Leadership skills or the ability to collaborate effectively within a team.
• Strong knowledge of the test and measurement industry.

Benefits

• Opportunity to work closely with sales and customer success teams.
• Engagement in a dynamic and collaborative work environment.
• Professional development and training opportunities.
• Contribute to the growth and success of the organization.