Customer Success Coordinator - Remote

Overview

The Customer Success Coordinator will be part of Movista’s Customer Success team and will be responsible for providing impeccable customer service support to our customers.

In Short

• Provide administrative support for Customer Success team.
• Work with Customer Success Managers to provide support to clients.
• Communicate internally and externally at all levels of the organization.
• Assist in maintaining strong client relationships, satisfaction, and loyalty to ensure client retention.
• Ownership of Jira for issue tracking and project management.
• Track and ensure deadlines are completed for each client.
• Utilize knowledge of the Movista product to enhance client satisfaction.
• Prioritize and manage multiple projects concurrently.
• Bring intelligent and relevant product feedback and recommendations from customers back to the product/development teams.
• Gain account management knowledge and skills for opportunity for advancement.

Requirements

• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Collaborative with proven ability to work cross-functionally.
• Familiarity with Jira or a similar software.
• Has a sense of urgency for our clients and for the Customer Success team.

Benefits

• Opportunity for advancement.
• Work in a collaborative environment.
• Engage with a team of retail veterans and innovators.