Customer Support Coordinator - Remote

Overview

The Customer Support Coordinator plays a crucial role in delivering technical assistance and troubleshooting IT-related issues, ensuring exceptional customer experiences in a fully remote environment.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to server configurations and software applications.
• Provide step-by-step guidance to customers for effective problem resolution.
• Maintain detailed records of customer interactions in the CRM system.
• Identify recurring issues and suggest enhancements to technical support workflows.
• Support training initiatives for new team members.
• Monitor and analyze customer support trends for improvement.
• Stay updated with industry best practices and emerging telecom technologies.
• Work closely with internal technical teams to contribute to customer success.
• Excellent opportunity for IT professionals in a fast-paced telecom environment.

Requirements

• Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field.
• 1-2 years of experience in technical support or IT helpdesk.
• Strong knowledge of server configurations and troubleshooting.
• Experience with remote support tools and ticketing systems.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and analytical thinking abilities.
• Ability to explain technical concepts to non-technical customers.
• Highly organized and detail-oriented.
• Adaptability to work across different time zones.
• Experience in telecom, networking, or customer support is required.

Benefits

• Competitive salary.
• Paid time off and public holidays.
• Professional development and career growth opportunities.
• A dynamic, fully remote work environment with global exposure.
• Hands-on experience in the telecom and IT support industry.