Customer Support Coordinator - Remote

Overview

TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment delivering excellent services to patients and providers.

In Short

• First point of contact for college patients and providers.
• Assist with virtual and in-person care services.
• Deliver outstanding service within Service Level Agreements (SLAs).
• Work in a remote environment with specific work-from-home criteria.
• Flexible schedule including weekends and potential overtime.
• Experience in customer support and crisis work preferred.
• Maintain adherence to HIPAA and governmental compliance.
• Self-starters who love solving problems are encouraged to apply.
• Agile and quick learners are ideal candidates.
• Calm under pressure and adaptable to changing schedules.

Requirements

• Experience in customer support or tech support.
• Background in case management or care coordination.
• Ability to work in a fast-paced environment.
• Strong communication skills.
• Ability to maintain a secure and private workspace.
• Adherence to HIPAA compliance.
• Flexibility in working hours.
• Problem-solving skills.
• Ability to handle peak call volumes.
• Willingness to learn and adapt.

Benefits

• Remote work environment.
• Flexible scheduling options.
• Opportunity for overtime during peak periods.
• Supportive interdisciplinary team.
• Training program provided.
• Engagement with diverse patient and provider needs.
• Professional development opportunities.
• Work-life balance considerations.
• Access to resources for personal and professional growth.
• Contribution to meaningful patient care.