Bilingual Customer Support Coordinator - Remote

Overview

Maple is a fast-growing health tech company focused on providing virtual care services. We are looking for Bilingual Customer Support Coordinators to assist patients and providers through live chat and email.

In Short

• Respond to inquiries in French and English via live chat and email.
• Troubleshoot issues and guide users through solutions.
• Identify and escalate complex issues to the appropriate team.
• Manage multiple conversations efficiently.
• Adapt to new processes in a fast-paced environment.
• Work within a ticketing system (Intercom).
• Contribute feedback to improve internal processes.
• Provide professional and friendly customer interactions.
• Work full-time, with flexible hours including evenings and weekends.
• Join a supportive and passionate team dedicated to improving healthcare access.

Requirements

• Strong written communication skills in French and English.
• Customer-facing experience in retail, hospitality, or call centers.
• Tech-savvy and comfortable with multiple systems.
• Natural problem-solver with clear communication skills.
• Friendly, patient, and professional demeanor.
• Experience with ticketing systems is an asset.
• No healthcare background required.

Benefits

• Competitive benefits package including health and dental coverage.
• Health spending account for wellness essentials.
• Wellness budget for fitness and mindfulness activities.
• Access to virtual healthcare services.
• Paid health days for personal needs.
• Opportunity to work internationally for up to 5 days per year.
• Retirement savings plan.
• Annual budget for professional development.