Customer Support Coordinator (Online) - Remote

Overview

As a Customer Support Coordinator, you will be the first point of contact for customers, providing technical support, troubleshooting assistance, and guidance on processes.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot technical issues.
• Provide clear guidance to customers.
• Escalate complex issues when necessary.
• Assist customers with server installations and configurations.
• Maintain accurate records of customer interactions.
• Contribute to internal knowledge bases.
• Identify opportunities for process improvement.
• Track and analyze customer support metrics.
• Support training initiatives for new team members.

Requirements

• Bachelor’s degree in IT, Business, or related field (preferred).
• 0-2 years in customer support or technical support.
• Basic knowledge of server configurations and troubleshooting.
• Experience with CRM systems and customer support software.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Highly organized and detail-oriented.
• Willingness to work outside standard hours if required.

Benefits

• Competitive salary.
• Paid time off and holidays.
• Professional development opportunities.
• A dynamic and supportive remote work environment.