Customer Support Coordinator - Remote

Overview

The Customer Support Coordinator will serve as the first point of contact for client inquiries and technical issues, providing expert remote assistance and ensuring a seamless customer experience.

In Short

• Respond to client inquiries via phone, email, and live chat
• Troubleshoot server configurations, software installations, and network performance issues
• Communicate technical solutions to non-technical users
• Escalate unresolved issues to relevant internal teams
• Assist in configuring software for new customer deployments
• Maintain accurate records of support interactions in the CRM system
• Contribute to FAQs and knowledge base articles
• Participate in training sessions and process improvement initiatives
• Analyze recurring support issues and recommend service enhancements

Requirements

• Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field
• 1–2 years of experience in technical support, IT helpdesk, or network support
• Experience in telecom, networking, or client-facing technical environments
• Proficient in server troubleshooting and remote support tools
• Solid understanding of basic network protocols (DNS, SSL, FTP)

Benefits

• Remote Work – Collaborate from anywhere in Lebanon
• Paid Time Off & Public Holidays – Enjoy work-life balance
• Career Development – Grow within the IT and telecom sectors
• Global Exposure – Work with international clients and technologies