Customer Support Coordinator - Remote

Overview

As a Customer Support Coordinator at Azurreo, you’ll be the first point of contact for customers, delivering remote technical support and ensuring a smooth, professional resolution process.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot server configurations and network issues.
• Guide customers through solutions clearly.
• Escalate unresolved technical issues.
• Assist with software installations for new customer sites.
• Maintain accurate records in the CRM system.
• Contribute to FAQs and internal documentation.
• Recommend improvements to support workflows.
• Analyze support trends to improve service delivery.

Requirements

• Bachelor’s degree in IT or related field.
• 1–2 years of experience in technical support.
• Background in telecom, networking, or customer service.
• Proficiency with remote support tools and CRM platforms.
• Understanding of DNS, SSL, FTP, and network protocols.

Benefits

• Competitive salary.
• Paid time off and public holidays.
• Career development opportunities.
• 100% remote work with international exposure.
• Valuable experience in IT and telecom customer support.