Customer Support Coordinator - Remote

Overview

The Customer Support Coordinator at Masabi provides front-line support for transportation agencies and technology partners worldwide, ensuring high satisfaction levels with the mobile ticketing platform.

In Short

• Serve as the primary contact for inbound support requests via phone and email.
• Respond promptly to requests and assist in resolving issues.
• Coordinate customer calls and incident management.
• Troubleshoot technical issues on the Justride platform.
• Process rider account deletions and hardware returns.
• Develop and maintain reference materials and online FAQs.
• Gain a deep understanding of Masabi products.
• Participate in on-call rotations during holidays.

Requirements

• Some experience in enterprise software support.
• Strong investigative, debugging, and problem-solving abilities.
• Exceptional verbal and written communication skills in English.
• Comfortable working independently and as part of a team.
• Enthusiastic about knowledge sharing.

Benefits

• 15 days paid vacation plus 18 public holidays.
• Private Healthcare.
• Monthly team bonding allowance.
• Menopause support.
• Choice of a workstation.
• Ability to work from any country for up to 3 months per year.
• Fun and collaborative environment.
• Access to a training allowance and home office budget.