QoS Specialist - Remote

Overview

Azurreo is looking for two QoS Specialists to join our Operations team and contribute to the supervision and continuous improvement of service quality across ongoing projects.

In Short

• Full-time remote position based in Lebanon, Syria, or Turkey.
• Monitor site stability and service performance.
• Coordinate incident resolution and track operational KPIs.
• Maintain high standards of customer satisfaction.
• Work closely with internal teams and external stakeholders.
• Contribute to root cause analysis and preventive action plans.
• Prepare structured reports and operational summaries.
• Support initiatives for improving operational efficiency.
• Requires a Bachelor's degree in a technical field.
• Ideal for organized and proactive professionals.

Requirements

• Bachelor’s degree in a technical field.
• Previous experience in QoS, telecom operations, or service monitoring.
• Strong command of written and spoken English.
• Ability to work independently with accountability.
• Strong analytical skills and problem-solving mindset.
• Comfortable in fast-paced operational environments.
• Experience with technical customer-facing communication.
• Availability for a full-time role with no conflicting commitments.

Benefits

• Competitive compensation package.
• 100% remote full-time position.
• Paid leave and recognition of national public holidays.
• Company PC provided for your remote workspace.
• Training and mentorship for professional growth.
• Stable long-term remote opportunity.
• International exposure within telecom and technology operations.