Customer Support Coordinator - Remote

Overview

You have the opportunity to actively shape the growth and development of an emerging SaaS startup. At Probonio, we stand for excellent customer service and smooth processes. We are looking for you as a Customer Support Coordinator to elevate our support to the next level.

In Short

• You will be the first point of contact for our customers, ensuring they receive the best possible support.
• You will answer customer inquiries via WhatsApp, phone, and ticketing system, providing quick and competent solutions.
• You will continuously develop and optimize the support infrastructure in the Help Center together with the team.
• You will work closely with the Customer Success team and other departments such as software development, marketing, sales, and operations.
• Gathering and evaluating customer feedback to continuously improve our services is very important to us.
• You will participate in projects to further develop internal processes, contributing to the optimization of our product.

Requirements

• You possess excellent communication skills and enjoy customer contact.
• You bring a high customer orientation and a service-oriented mindset.
• Your reliability and independent, structured way of working distinguish you.
• You have an affinity for digital tools and are willing to familiarize yourself with new systems.

Benefits

• High flexibility: Whether you prefer to exchange ideas in a co-working space, enjoy the atmosphere of a fixed office, or work from home – you have the choice.
• Rapid advancement opportunities: You have the chance to develop and advance your career in a rapidly growing company.
• Attractive salary: In addition to the salary, you will receive a comprehensive benefits package including voucher budgets, company fitness, digital meal vouchers, mobility budget, and more.
• Open team culture: We love exchanging ideas, giving and receiving feedback – without rigid hierarchies. Your opinion matters, whether you've been with us for a week or a year.
• Young work culture: Our work policy is flexible, trust-based, and fully embraces honesty and reliability.
• Team spirit: We live a sense of community! From relaxed barbecues to Halloween parties and rafting tours – team events are on the agenda, creating unforgettable moments and lots of fun.