Customer Support Coordinator - Remote

Overview

As a Customer Support Coordinator, you will be the first line of support for our clients, offering expert remote technical assistance and ensuring seamless customer experiences.

In Short

• Serve as the first point of contact for customer inquiries via phone, email, and live chat
• Troubleshoot and resolve issues related to server configurations, network performance, and software installations
• Explain technical solutions in simple terms to non-technical users
• Escalate unresolved issues to specialized internal teams and follow up until resolution
• Assist with setup and configuration of software for new customer deployments
• Document all interactions, steps taken, and resolutions within the CRM system
• Contribute to internal documentation, FAQs, and knowledge bases
• Recommend improvements to support processes and participate in internal training sessions
• Analyze support patterns and suggest enhancements to service delivery

Requirements

• Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field
• 1–2 years of experience in technical support, IT helpdesk, or network support
• Background in telecom, networking, or customer-facing technical roles
• Proficiency in server troubleshooting, CRM platforms, and remote support tools
• Knowledge of basic network protocols including DNS, SSL, and FTP

Benefits

• 100% Remote Work – Collaborate globally while working from anywhere in Lebanon
• Competitive Salary
• Paid Time Off and Public Holidays
• Career Growth and Learning Opportunities in IT and Telecom
• Exposure to International Clients and Cutting-Edge Technologies