Customer Support Coordinator - Remote

Overview

As a Customer Support Coordinator at Azurreo, you will serve as the first point of contact for customers, delivering professional, remote technical support while ensuring a smooth and efficient resolution process.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot server configurations and network performance.
• Guide customers through technical solutions.
• Escalate unresolved technical issues.
• Assist with software installation and configuration.
• Maintain accurate records in the CRM system.
• Contribute to documentation and knowledge bases.
• Recommend workflow improvements.
• Analyze support trends for service improvement.

Requirements

• Bachelor’s degree in IT, Telecommunications, or related field.
• 1–2 years of experience in technical support.
• Background in telecom or customer-facing technical environments.
• Proficiency with server troubleshooting and CRM systems.
• Understanding of basic network protocols.

Benefits

• Paid time off and public holidays.
• Career development opportunities.
• 100% remote role from Syria.
• Exposure to international clients.
• Supportive team environment.