Client Success Manager (Embedded Partnerships) - Remote

Overview

The Client Success Manager will oversee the entire client journey, ensuring exceptional support and driving program success for clients in Maple's Embedded Partnerships portfolio.

In Short

• Manage client relationships from implementation to ongoing support.
• Lead complex implementation projects and user engagement strategies.
• Identify upsell opportunities to enhance client satisfaction.
• Analyze client data to develop actionable strategies.
• Collaborate with cross-functional teams to ensure successful delivery.
• Build trust-based relationships with clients.
• Meet performance metrics consistently.
• Drive client adoption of products and services.
• Present program performance materials to clients.
• Support a diverse and inclusive workplace culture.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 4+ years of experience in client success or client-facing roles.
• Exceptional communication and interpersonal skills.
• Experience with CRM tools like Salesforce.
• Proven track record of exceeding KPIs.
• Ability to analyze data and identify trends.
• Resilient and results-driven mindset.
• Collaborative team player.
• Client-focused and strategic approach.
• Agile and proactive in problem-solving.

Benefits

• Comprehensive health and dental benefits.
• Dedicated Health Spending Account.
• Wellness budget for physical and mental health activities.
• Unlimited access to Maple for primary care.
• 10 Paid Health Days annually.
• Support for pregnancy and parental leave.
• Professional development budget for growth opportunities.
• 3 weeks of vacation.