Customer Support Coordinator - Remote

Overview

As a Customer Support Coordinator at Maple, you will be the first point of contact for patients, providers, and prospective customers, helping them troubleshoot issues and navigate the platform through live chat and email.

In Short

• Full-time and part-time positions available.
• Respond to customer inquiries via live chat and email.
• Troubleshoot and guide users through issues.
• Manage multiple conversations efficiently.
• Work in a dynamic, fast-paced environment.
• Utilize ticketing systems like Intercom.
• Adapt to new processes and technologies.
• Ensure high standards of customer care.
• Applications close on August 4th.
• Start date is September 2025.

Requirements

• Strong written communication skills.
• Customer-facing experience preferred.
• Tech-savvy and comfortable with multiple systems.
• Natural problem-solver.
• Friendly and professional demeanor.
• Experience with ticketing systems is an asset.
• No healthcare background required.

Benefits

• Competitive benefits package including health and dental coverage.
• Health spending account for wellness essentials.
• Wellness budget for activities that support well-being.
• Virtual healthcare access for employees and families.
• Paid health days for personal needs.
• International work opportunities in eligible countries.
• Retirement savings plan.
• Annual budget for professional development.