Manager, Client Partnerships - Remote

Overview

This position is responsible for providing strategic account management support across a portfolio of Pivot Energy’s clients, including Corporate Clients, Industry Clients, and Strategic Partners. Serving as the primary point of contact for an assigned portfolio, this position will require internal coordination of multiple services and products. This role will engage in a variety of tasks ranging from strategic planning, project management, relationship management, contract management, and risk management, among others, with an emphasis on cross-departmental communication. This position will lead the delivery of a best-in-class customer experience to our clients and partners that will drive and increase client retention, client satisfaction, and contractual expansion.

In Short

• Manage a portfolio of strategic accounts as the primary point of contact.
• Drive client retention and contractual expansion through partnership development.
• Ensure high client satisfaction by meeting commitments and deadlines.
• Leverage internal resources to execute client goals and identify growth opportunities.
• Develop and drive the Client Operating Plan and strategy.
• Utilize Salesforce for client information management.
• Collaborate with various departments to mitigate risks and drive deliverables.
• Educate clients on products and services while understanding their needs.
• Manage onboarding of new clients, products, and services.
• Lead regular client meetings to maintain communication and trust.

Requirements

• Bachelor’s degree in Business, Energy, Communications or similar fields.
• Proven experience in account management and client management.
• Experience with CRM tools.
• Strong attention to detail and exceptional communication skills.
• Time management and multitasking skills.
• High emotional intelligence and conflict resolution skills.
• Proven track record of cross-department collaboration.
• Welcomes change and manages multiple projects simultaneously.
• Adept at working in high-pressure environments.

Benefits

• Opportunity to work with a diverse portfolio of clients.
• Engagement in strategic planning and project management.
• Collaboration with cross-functional teams.
• Professional development in the energy sector.
• Potential for career advancement within the company.