Partners Success Manager - Remote

Overview

The Partners Success Manager is a new hybrid role that will be part of the North America team, responsible for leading the region's end-to-end customer journey strategy and execution. The role encompasses the vital responsibility of overseeing a portfolio of customers and partners at the same time, ensuring their sustained success and growth. Integral to this role is the adept utilization of expertise in strategic consultation, business acumen, and portfolio management to orchestrate and harmonize customer success initiatives within the organizational framework.

In Short

• Develop and execute customer success plans together with the partners based on their main business objectives to support the site's overall NDR
• Collaborate with regional leaders, consulting, and strategic partners for a growing portfolio of key customers.
• Work closely with the partners to build their customer success management skills.
• 1:1 engagement with targeted customers at key points in the customer journey.
• Manage exec relationship, running EBRs with collaboration with the partners.
• Effectively partners with internal stakeholders to research and execute success plans.
• Manage customers' risk and create risk mitigation plans.
• Delivers enablement content in a clear and concise format.
• Effectively manages platform inquiries and Q&A independently.

Requirements

• 3+ years of experience in SaaS Customer Success Management / Partners Success Management
• Experience working in business organizations, managing cross-functional stakeholders.
• Experience collaborating with developers, engineers, and product managers.
• Strong customer-facing and presentation skills.
• Excellent technical project management skills.
• Excellent organizational and time-management skills.
• Ability to think strategically and execute plans effectively.
• Experience working in a global team, for an international company.
• Analytical skills and passion towards technology.
• Superb written and verbal communication.

Benefits

• Opportunity to receive and/or earn a discretionary bonus and/or equity.
• Work in a hybrid environment with flexibility.
• Be part of a diverse and inclusive team.
• Engage in professional development opportunities.
• Access to company resources and support.