Partner Success Manager - Remote

Overview

The Partner Success Manager plays a crucial role in maximizing the value of partnerships and ensuring the mutual success of all involved parties.

In Short

• Manage a book of 50-100 Partner accounts.
• Build and maintain strong relationships with existing partners.
• Collaborate with cross-functional teams for partnership initiatives.
• Facilitate onboarding for new partners.
• Track and analyze key performance metrics of partnerships.
• Identify growth opportunities within existing partnerships.
• Address concerns raised by partners promptly.
• Utilize data and analytics for decision-making.
• Work closely with Customer Success Managers.
• Facilitate sharing of best practices between partners.

Requirements

• 6+ years of experience in account management.
• Experience with full ownership of the account lifecycle.
• Excellent written and verbal communication skills.
• Flexibility and ability to manage multiple priorities.
• General experience with software applications.
• Experience in the SaaS space; Legal Tech experience is a plus.

Benefits

• Competitive salary and equity.
• Benefits package.
• Remote-friendly work environment.
• Encouragement of experimentation and learning.