Partner Success Manager - Remote

Overview

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

In Short

• Own and manage long-term partnership with a portfolio of partner agencies from post-sale to product launch and beyond
• Serve as point of contact for assigned partners
• Advocate for assigned partner agencies
• Work closely with sales, implementation, support, and product teams to align exceptional service delivery
• Remain focused on the three primary goals of a Partner Success: drive value, reduce/manage churn, and support the renewal process
• In cooperation with the Manager of Partner Success, determine the metrics, health scores, and KPIs relevant to each account
• Collaborate with sales, product, and marketing to support strategies across the Versaterm ecosystem with the goal of increasing ROI

Requirements

• Proficiency in use of Office 365, Microsoft Teams, and Salesforce
• 2-5 years of experience in customer success or customer experience with preference given to public sector customer base
• Exceptional time management skills
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail
• Bachelor's degree in Business, Public Administration, Computer Science considered an asset

Benefits

• A strong desire to provide exemplary customer service
• Project management experience
• Public or civil public safety experience
• The ability to prioritize and multi-task
• Data analysis experience
• Excellent communication skills and the ability to hold executive-level internal and external conversations that drive business and move relationships forward