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Application Specialist - LIMS Product Line - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

The Application Specialist is a pivotal role within Versaterm, serving as a LIMS Product Line (formerly JusticeTrax) expert. This position ensures the seamless integration and functionality of the JusticeTrax applications for customers, bridging technical expertise with client support to foster trust and engagement.

In Short

  • Provide frontline technical support and triaging customer inquiries
  • Manage and resolve issues through detailed investigation and escalation
  • Offer product education and create user-centric knowledge resources
  • Contribute to product development feedback and documentation accuracy
  • Leverage excellent communication and interpersonal skills to build trust with customers
  • Solve problems using advanced organizational and time-management abilities

Requirements

  • Bachelor's degree in computer science, Forensic Science, or a related field
  • Forensic Laboratory experience and prior use of at least one JusticeTrax product are required

Benefits

  • Opportunity to contribute to solutions that enhance community safety
  • Work in a company committed to customer success and innovation
  • Flexible work options including remote work
Versaterm logo

Versaterm

Versaterm is a global public safety solutions company that has been transforming how agencies serve their communities since 1977. The company specializes in creating an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools, and other institutions. With a focus on purposeful integrations and a selective growth strategy, Versaterm aims to improve workflows, enhance operational efficiency, and deliver just outcomes for its customers. Driven by innovation and a commitment to customer success, Versaterm offers opportunities for individuals passionate about making a meaningful difference in community safety and the future of public safety technology.

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