Partner Success Renewal Manager - Remote

Overview

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

In Short

• Manage relationships with public safety partners to drive value and reduce churn.
• Support the Partner Success Manager in the renewal process.
• Create and manage quotes for over 2500 accounts.
• Track renewals and ensure accuracy in Salesforce.
• Collaborate with finance and legal teams on contract management.
• Participate in weekly pipeline meetings.
• Ensure all opportunities in Salesforce are current.
• Act as a liaison between finance and revenue operations.
• Utilize strong analytical and organizational skills.
• Work in a hybrid model if located near the office.

Requirements

• Proficiency in MS Office and mastery-level use of Salesforce.
• Experience with CRM and CLM tools.
• Strong knowledge of finance operations and SaaS renewal processes.
• Well-organized, self-directed team player.
• Excellent analytical, organizational, and time management skills.
• Deep understanding of the complete sales cycle.

Benefits

• Opportunity to contribute to community safety solutions.
• Work in a supportive and innovative environment.
• Hybrid work model available for local candidates.
• Commitment to diversity and inclusion.
• Access to accommodations throughout the selection process.