Partner Success Manager - Remote

Overview

The Partner Success Manager (PSM) is responsible for nurturing long-term relationships with our clients partners, ensuring they receive exceptional service and strategic IT guidance tailored to their business needs.

In Short

• Serve as the primary point of contact for assigned partner accounts.
• Develop a deep understanding of each partner's business goals and IT needs.
• Conduct regular business reviews with partners.
• Proactively identify upsell and cross-sell opportunities.
• Collaborate with internal teams to ensure service delivery.
• Address and resolve partner concerns efficiently.
• Stay updated on industry trends and emerging technologies.
• Maintain accurate partner records in CRM tools.
• Assist with contract renewals and service agreement negotiations.
• Opportunities for advancement into senior roles.

Requirements

• 3+ years of experience in account management or partner success.
• Proven track record of maintaining and growing partner relationships.
• Strong understanding of IT services.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and strategic thinking.
• Experience working with CRM tools.

Benefits

• Opportunities for advancement into senior account management.
• Mentorship from senior leadership.