Remote Otter LogoRemoteOtter

Partner Success Manager - Remote

Posted 1 week ago

Overview

The Partner Success Manager (PSM) is responsible for nurturing long-term relationships with our clients partners, ensuring they receive exceptional service and strategic IT guidance tailored to their business needs.

In Short

  • Serve as the primary point of contact for assigned partner accounts.
  • Develop a deep understanding of each partner's business goals and IT needs.
  • Conduct regular business reviews with partners.
  • Proactively identify upsell and cross-sell opportunities.
  • Collaborate with internal teams to ensure service delivery.
  • Address and resolve partner concerns efficiently.
  • Stay updated on industry trends and emerging technologies.
  • Maintain accurate partner records in CRM tools.
  • Assist with contract renewals and service agreement negotiations.
  • Opportunities for advancement into senior roles.

Requirements

  • 3+ years of experience in account management or partner success.
  • Proven track record of maintaining and growing partner relationships.
  • Strong understanding of IT services.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and strategic thinking.
  • Experience working with CRM tools.

Benefits

  • Opportunities for advancement into senior account management.
  • Mentorship from senior leadership.

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