Remote Otter LogoRemoteOtter

Service Technician - Remote

Posted 11 hours ago
Customer Service
Full Time
Philippines
80000PHP/month

Overview

We are seeking a Service Technician to provide Level 1 and Level 2 technical support for our managed IT services clients. This role focuses on resolving routine technical issues, maintaining excellent client communication, and developing technical expertise through hands-on problem-solving. You'll work alongside our technical team to deliver timely, high-quality support while building the skills needed to advance to a Technical Engineer position.

In Short

  • Fully remote work setup
  • Provide Level 1 and Level 2 technical support
  • Handle routine technical support requests
  • Use remote access tools for troubleshooting
  • Document work in HaloPSA
  • Assist users with Windows and business applications
  • Troubleshoot basic network issues
  • Communicate professionally with clients
  • Ensure positive client experience
  • 1-3 years of IT support experience preferred

Requirements

  • Working knowledge of Windows operating systems
  • Logical problem-solving skills
  • Experience with remote desktop tools
  • Ability to document technical issues clearly
  • Willingness to learn new technologies
  • 1-3 years in IT support or equivalent education
  • Experience with ticketing systems preferred
  • Customer service experience is a plus

Benefits

  • Chance of salary increase after 3 months based on performance
  • Professional growth opportunities
  • Work-life balance with a Monday to Friday schedule
  • Collaborative team environment
  • Remote work flexibility
HireArchi logo

HireArchi

HireArchi is a dynamic Hospitality and Asset Management company based in the USA, specializing in a diverse portfolio that includes restaurant franchises, fitness franchises, and commercial retail real estate investments. With a focus on strategic financial leadership and operational efficiency, HireArchi is committed to driving growth and profitability while fostering a culture of accountability and continuous improvement. The company values detail-oriented professionals who excel in financial strategy and analysis, and it offers a remote work setup aligned with Pacific Standard Time.

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