Senior Manager, Customer Lifecycle Marketing - Remote

Overview

TimelyCare is seeking a Senior Manager, Customer Lifecycle Marketing to lead the full post-sale customer journey—from onboarding through engagement, retention, and advocacy.

In Short

• Lead the full post-sale customer journey.
• Design and optimize programs for customer retention.
• Interpret customer product analytics to refine lifecycle strategies.
• Manage Executive Advisory Boards and Product Feedback Councils.
• Collaborate with Product and Customer Success teams.
• Develop customer referral and advocacy programs.
• Analyze customer usage data for insights.
• Monitor key performance indicators for lifecycle health.
• Support cross-functional collaboration with various teams.
• Perform additional tasks to support team objectives.

Requirements

• At least 8 years in B2B customer or lifecycle marketing.
• Success in driving product adoption and retention.
• Experience analyzing customer usage data.
• Hands-on experience with executive engagement programs.
• Strong strategic and tactical execution skills.
• High cross-functional collaboration acumen.
• Clear communication and program management skills.

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO).
• Variable bonus eligibility on a quarterly basis.
• Company-sponsored Health Insurance.
• 401(k) with employer match.
• Free access to TimelyCare virtual medical and mental health support.
• Mission-Driven Purpose with a Supportive Team Culture.