AVP, Customer Success - Remote

Overview

TimelyCare is seeking a strategic, results-driven AVP of Customer Success to lead our growing team as we scale into a high-impact partnership model.

In Short

• Set and execute the long-term strategy for Customer Success.
• Establish a scalable success framework.
• Champion a customer-centric and data-informed culture.
• Build and nurture deep relationships with executive stakeholders.
• Create and scale a Voice of the Customer (VoC) framework.
• Develop scalable customer success strategies.
• Lead, inspire, and develop a high-performing team.
• Coach team members in strategic engagement and communication.
• Lead organizational design and hiring strategies.
• Drive measurable improvements in key metrics.

Requirements

• 8+ years of experience in SaaS Customer Success.
• 5+ years in senior leadership.
• Proven success in driving measurable improvements.
• Experience with executive engagement across accounts.
• Strong operational acumen and experience in Gainsight and Salesforce.
• Ability to thrive in high-growth environments.
• Excellent communication and change management skills.
• Skilled in cross-functional collaboration.
• Experience in higher education or digital health preferred.
• Familiarity with hybrid customer engagement models.

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO).
• Variable bonus eligibility.
• Company-sponsored Health Insurance.
• Company-paid group Life Insurance.
• Concierge benefit support services.
• 401(k) with employer match.
• Free access to virtual medical and mental health support.
• Mission-Driven Purpose with a Supportive Team Culture.