Customer Success Agent - Remote

Overview

As a Customer Success Agent at Plum, you will be the voice of the user, ensuring customer feedback drives the business and providing support to users of the Plum app.

In Short

• Solving problems our users encounter when using the Plum app
• Communicating with our customers via Customer Success channel and email
• Helping ensure all user queries are resolved on social media
• Using insights from customer interactions to work with product teams for improvements
• Reporting potential operational issues to the operations and tech team

Requirements

• You want to get hands-on experience in a fast-paced start-up
• You're a proactive, quick learner, organised and can handle multiple tasks at once
• You want to help Plum achieve its mission and take care of customers along the way
• You are tech savvy and enjoy working with new software and technologies
• You're a confident communicator and can turn a challenging situation around
• You are excellent in spoken and written English and Greek
• Any other European language is a plus

Benefits

• Own part of the company through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days
• 2 weeks sabbatical after 4 years
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture