Customer Success Agent - Remote

Overview

The Customer Success Agent is a fully remote position focused on providing exceptional customer service primarily through voice communication. This role requires strong communication skills and an understanding of retail data applications.

In Short

• 100% customer service-voice oriented role.
• Taking calls constitutes 85% of the workload.
• Assist workforce with various issues including app problems and payment questions.
• Communicate effectively with all stakeholders.
• Meet daily and weekly goals to enhance workforce satisfaction.
• Collaborate with remote teams in a cross-functional environment.
• Requires fluent English communication skills.
• Experience in customer service using various communication platforms.
• Attention to detail and strong organizational skills are essential.
• Proficient with MS Office and experience with project management software preferred.

Requirements

• 2 years of customer service experience.
• Fluent English reading and writing skills.
• Excellent written skills regarding software and user navigation.
• Attention to detail and documentation skills.
• Understanding of retail and merchandising.
• Comfortable analyzing data and seeking solutions.
• Ability to manage multiple priorities.
• Collaborative attitude in planning and working.
• At least 1 year of tenure in previous work experiences.

Benefits

• Full-time positions with potential for overtime.
• 100% remote work.
• Competitive compensation package.
• Inclusive and fast-paced work environment.
• 1-on-1 coaching and mentorship opportunities.
• Cross-functional development opportunities.