Customer Success Agent - Remote

Overview

Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way. Inyova stands for “invest in your values”, and we’re on a mission to make millions of people impact investors.

In Short

• Join the Customer Success Team to deliver exceptional customer experiences.
• Understand customer needs and how Inyova helps them achieve their goals.
• Handle customer inquiries via phone, chat, and email.
• Gather customer feedback to improve the platform.
• Guide customers through account setup and onboarding.
• Contribute to refining customer touchpoints and resources.

Requirements

• Fluent in German and English (C1 level or higher).
• Passion for sustainable investing and Inyova’s mission.
• Excellent problem-solving skills and empathy for customer needs.
• Experience with CRM tools and standard office applications.
• Experience with phone and email support.
• Curiosity about finance and sustainable investing.

Benefits

• Flexibility to work remotely and set your own schedule.
• Contribute to a mission that’s making a tangible impact.
• Join a dynamic, supportive team.
• Learn from a high-performing team in a fast-paced environment.
• Competitive compensation based on agreed terms.