Customer Success Contact Center Agent - Remote

Overview

As a Customer Success Contact Center Agent, you'll be the voice that represents our brand, focusing primarily on phone interactions and ensuring customers have an outstanding experience.

In Short

• Assist customers over the phone, with occasional chat and email support.
• Answer inquiries, troubleshoot issues, and provide tailored solutions.
• Conduct outbound calls and engage with customers based on business needs.
• Deliver exceptional service and care in every interaction.
• Build strong customer relationships and drive retention.
• Collaborate with internal teams to resolve complex issues.
• Share customer feedback for continuous improvement.

Requirements

• Previous customer service experience, preferably in a call center.
• Experience in a fast-paced, performance-focused environment.
• Exceptional communication skills, particularly over the phone.
• Strong problem-solving abilities.
• Tech-savviness and familiarity with customer service tools.
• A positive attitude and a genuine desire to help others.
• Flexibility to work shifts, including evenings and weekends.

Benefits

• Competitive pay and comprehensive health insurance.
• Generous paid time off and employee discounts.
• Fully remote—work from anywhere!
• A dynamic and inclusive workplace.
• Opportunities for professional growth and development.
• A supportive, close-knit team.