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Customer Success Contractor - Remote

Posted 16 weeks ago

Overview

Blue Cube Services is excited to recruit remote-working Customer Success specialists to work on a project for one of the world’s leading software platforms for digital assets. This is a self-employed contractor role compensated in cryptocurrency.

In Short

  • Remote position for Customer Success specialists.
  • Compensation in cryptocurrency.
  • Minimum commitment of 30 hours per week.
  • Responsibilities include resolving customer queries via Zendesk.
  • Collaboration with cryptocurrency wallet experts and trading support professionals.
  • 24/7 role with rotating shift schedule.
  • Must have strong communication skills in English.
  • Experience with Live Chat and Zendesk preferred.
  • Training provided in crypto and customer success service.
  • Opportunities for progression for high performers.

Requirements

  • Must be 18 years or older.
  • At least 1 year of experience in a support center environment.
  • Access to a laptop with a camera and stable internet connection.
  • Strong written and verbal communication skills.
  • Effective problem-solving skills.
  • Understanding of blockchain technology and cryptocurrencies preferred.
  • Ability to commit to shift-based work.
  • Empathy towards customer challenges.
  • Prepared for background/security checks if required.

Benefits

  • Training in crypto and customer success service.
  • Competitive compensation in cryptocurrency.
  • Ability to work remotely.
  • Opportunities for progression for high performers.

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