Customer Success Contractor - Remote

Overview

Blue Cube Services is excited to recruit remote-working Customer Success specialists to work on a project for one of the world’s leading software platforms for digital assets. This is a self-employed contractor role compensated in cryptocurrency.

In Short

• Remote position for Customer Success specialists.
• Compensation in cryptocurrency.
• Minimum commitment of 30 hours per week.
• Responsibilities include resolving customer queries via Zendesk.
• Collaboration with cryptocurrency wallet experts and trading support professionals.
• 24/7 role with rotating shift schedule.
• Must have strong communication skills in English.
• Experience with Live Chat and Zendesk preferred.
• Training provided in crypto and customer success service.
• Opportunities for progression for high performers.

Requirements

• Must be 18 years or older.
• At least 1 year of experience in a support center environment.
• Access to a laptop with a camera and stable internet connection.
• Strong written and verbal communication skills.
• Effective problem-solving skills.
• Understanding of blockchain technology and cryptocurrencies preferred.
• Ability to commit to shift-based work.
• Empathy towards customer challenges.
• Prepared for background/security checks if required.

Benefits

• Training in crypto and customer success service.
• Competitive compensation in cryptocurrency.
• Ability to work remotely.
• Opportunities for progression for high performers.