Contact Center Ride Success Agent - Fully Remote

Overview

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

In Short

• Scheduling transportation needs for passengers and clients
• Transportation provider assistance calls
• Outbound calls to passengers, client contacts, attending facilities
• Chat monitoring and response
• Use of proprietary platform and third-party transportation software

Requirements

• High School Diploma, or equivalent
• Exceptional communication skills
• Commitment to efficiently see tasks through to completion
• Proven broadband Internet access
• Private, dedicated, quiet work space
• Understanding of basic computer troubleshooting

Benefits

• Competitive compensation
• Career advancement opportunities
• Fully remote position
• Paid Time Off
• Medical, Dental, and Vision insurance
• 401k retirement savings plan with employer match