Remote Services Assistant Manager (Contact Center Assistant Manager)

Overview

The primary purpose of the Remote Services Assistant Manager position is to assist First Commerce in fulfilling our Vision To Be Our Member's Financial Partner for Life. This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

In Short

• Drive referrals and success through service.
• Maximize coaching ability and promote team member growth.
• Respond to inquiries from team members courteously and professionally.
• Assist in onboarding new team members.
• Measure team member performance and provide feedback.
• Investigate and resolve complex member issues.
• Ensure adherence to processes and procedures in the Contact Center.
• Assist Contact Center Manager with reports and scheduling.
• Perform department audits and prepare monthly reports.
• Promote cross-training between team members.

Requirements

• Knowledge of credit union deposit and loan products.
• Superior communication and interpersonal skills.
• Ability to provide outstanding customer service.
• Enthusiastic individual who can handle high transaction volumes.
• Excellent listening skills with attention to detail.
• Technical and digital acumen.

Benefits

• Opportunities for professional growth and development.
• Supportive team environment.
• Engagement in meaningful work.
• Flexible work arrangements.
• Comprehensive training programs.