Remote Call Center Agent

Overview

The Remote Call Center Agent will be a key member of the inbound contact center responsible for taking inbound calls and completing outbound calls while ensuring a positive customer experience.

In Short

• Handle inbound and outbound calls
• Build rapport with callers
• Educate callers about plans and benefits
• Ensure single call resolution
• Maintain professionalism and conduct
• Input information accurately into multiple tools
• Work flexible shifts including holidays and weekends
• 1 year or more call center experience preferred
• Prior medical or health insurance experience is a plus
• Excellent communication and listening skills required

Requirements

• High school diploma or equivalent
• Type 35 wpm without errors
• Basic computer skills
• Excellent written and verbal communication skills
• Attention to detail and good analytical skills
• Ability to work flexible shifts
• Good negotiation skills

Benefits

• Work from home flexibility
• Opportunity to build customer relationships
• Engage in a supportive team environment
• Gain experience in the medical insurance field