Technical Support Specialist - Remote

Overview

This is a remote position for a Technical Support Specialist who will help accelerate the renewable energy transition by applying AI and simulation technology in the wind turbine sector.

In Short

• Respond to customer inquiries via various channels.
• Provide clear information on product features and issue resolution.
• Assist customers with complex simulations in applications.
• Diagnose and troubleshoot customer issues effectively.
• Collaborate with product and engineering teams for issue resolution.
• Maintain in-depth knowledge of Shoreline products.
• Gather customer feedback for product improvement.
• Support customers in the implementation of products.
• Build rapport with customers and users.
• Advocate for customers in product enhancement discussions.

Requirements

• Previous experience in IT or customer service.
• Experience in the renewables industry, especially wind, is preferred.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Career advancement opportunities.
• Work remotely from anywhere in the US.